8th September 2025

by iLink Digital in Blog, Salesforce

6 Proven Ways to Overcome Post-Implementation Challenges in Salesforce

Introduction For many enterprises, the day Salesforce goes live is celebrated as a milestone — but it’s only the beginning. The real challenge starts post-implementation, when organizations discover that adoption, data integrity, and process alignment don’t automatically follow the technology. But here’s the truth: going live is the easy part. The real test begins post-implementation, […]

Feature Image – Fixing the Broken Customer Journey 1

8th September 2025

by iLink Digital in Blog, Salesforce

Fixing the Broken Customer Journey: How Salesforce AI Powers Seamless Engagement Across Channels

Why Customer Journeys Are Still Broken in 2025 Customers today aren’t comparing you to your closest competitor — they’re comparing you to the best experience they’ve ever had. Whether it’s a one-click Amazon purchase or Netflix serving the perfect recommendation, expectations are being reset in every interaction. The gap between those expectations and what […]

4th September 2025

by Subbu Muthukrishnan in Blog, Data & AI

Your Operational Data Just Became Your Smartest Business Agent

Microsoft Fabric’s new Digital Twin transforms siloed operational data into intelligent agents that predict, optimize, and act autonomously Digital Twins: From Industrial Concept to Business Intelligence Digital Twin technology has quietly revolutionized manufacturing and industrial operations. Now, Microsoft Fabric Digital Twin (Preview) brings this intelligence to every organization through a simple, low-code interface. Unlike Azure […]

2nd September 2025

by iLink Digital in Blog, Salesforce

The AI Imperative: How Intelligent CRM with AI Delivers Real Business Value

In today’s hyper-competitive marketplace, customer expectations are evolving faster than ever. Personalization is no longer a luxury—it’s a baseline requirement. Falling short means losing customers to those who anticipate their needs proactively. That’s why Intelligent CRM powered by AI is now essential for modern businesses. Unlike traditional CRM, which only stores customer information, an AI-powered […]

2nd September 2025

by iLink Digital in Blog, Salesforce

Fast Wins with Salesforce: The Case for Starting Small and Proving Value

Salesforce is a powerful catalyst for digital transformation across industries. Its breadth—from sales and service to marketing, analytics, and automation—makes it an ideal platform to centralize and scale customer engagement. But when it comes to implementation, bigger isn’t always better. At iLink Digital, we advocate for a more strategic approach: start small, deliver impact fast, […]

1st September 2025

by Thangaraj Petchiappan in Blog, SIMS

From CPQ to Revenue Cloud: Why Banking, Financial Services, and Insurance Leaders Must Rethink Revenue Operations

Introduction For decades, financial institutions relied on manual, paper-heavy processes to move from quote to approval. Even as Salesforce CPQ (Configure, Price, Quote) brought automation to sales and policy quoting, the cycle still ended prematurely. Billing, renewals, compliance, and revenue recognition often lived in separate systems — creating inefficiencies that drained margins. Today, this fragmented […]

28th August 2025

by iLink Digital in Blog, Salesforce

User Adoption in the Age of AI: How Agentforce and In-App Guidance Are Changing the Salesforce Game

Quick Summary Most Salesforce initiatives fail not because of technology, but because of user adoption. Conventional training methods rarely stick. In contrast, Einstein Copilot and In-App Guidance empower users with help embedded seamlessly into their work, delivering faster time-to-value and better business outcomes Introduction: Rethinking User Adoption in 2025 For most enterprises, Salesforce adoption has […]

26th August 2025

by iLink Digital in Blog, Salesforce

5 Salesforce KPIs Every CXO Should Track in FY26

Introduction As Salesforce continues its reign as the leading CRM and AI-driven customer cloud platform, CXOs face mounting pressure to deliver data-backed growth, customer loyalty, and operational efficiency. From pipeline velocity to case deflection, the platform generates a wealth of insights across departments But with so much data available, which metrics actually matter at the […]

20th August 2025

by iLink Digital in Blog, Data & AI

Experience Data & AI in action using Microsoft DREAM Demos and DREAM PoC Accelerators

Experience Data & AI in action using Microsoft DREAM Demos and DREAM PoC Accelerators iLink Digital has been partnering with Microsoft on DREAM Demos for the past year. This partnership has enabled sellers to take the best of Microsoft Data & AI to their customers globally. Sakthi Kannan, Data & AI CEO of iLink, sat […]

18th August 2025

by Thangaraj Petchiappan in Blog, SIMS

AVS – Designing Resilient Architectures with Azure VMware Solution: HA, DR, and Backup Strategies

In today’s cloud-first world, businesses can’t afford downtime, data loss, or sluggish recovery in the face of disruption. Whether it’s a sudden hardware failure, a regional outage, or a cyberattack, your infrastructure must be engineered for resilience from the ground up. Azure VMware Solution (AVS) is uniquely positioned to deliver that resilience—combining the familiarity of […]

6 Proven Ways to Overcome Post-Implementation Challenges in Salesforce

Fixing the Broken Customer Journey: How Salesforce AI Powers Seamless Engagement Across Channels

Your Operational Data Just Became Your Smartest Business Agent

The AI Imperative: How Intelligent CRM with AI Delivers Real Business Value

Fast Wins with Salesforce: The Case for Starting Small and Proving Value

From CPQ to Revenue Cloud: Why Banking, Financial Services, and Insurance Leaders Must Rethink Revenue Operations

User Adoption in the Age of AI: How Agentforce and In-App Guidance Are Changing the Salesforce Game

5 Salesforce KPIs Every CXO Should Track in FY26

Experience Data & AI in action using Microsoft DREAM Demos and DREAM PoC Accelerators

AVS – Designing Resilient Architectures with Azure VMware Solution: HA, DR, and Backup Strategies

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