Communication & Media Outcomes
Customer Acquisition & Retention
Nearly everyone turns to communication companies to keep them connected to a global network. Customer loyalty can no longer be assumed. To get new customers and keep them, brands must stay on top of trends and work to adapt their products and services constantly.
Many telecom companies are already using AI technology such as virtual assistants, chatbots, and tools to improve customer experience and satisfaction. iLink helps organizations utilize cutting edge tools to get and keep customers.
Billions of internet users utilize their smart phones to access the content. Smartphones now allow users to manage important tasks in their lives, and demand a network experience that delivers faster access to apps and services. Most telecom giants are already utilizing 5G to bring the future to consumers. Learn more about 5G.
Telecommunication companies must invest in technology, while also focusing on devising business models to monetize 5G. iLink has been focused on communications since it’s inception and can help your organization adopt 5G and improve your network experience.
Communication services are the backbone of the digital economy and new models help telecom companies introduce new services while reducing the cost of services. This allows companies to more effectively meet market demands and capitalize on delivering the best customer experience.
Consumers want cutting-edge technology to meet their needs for everything from remote work, distance learning, entertainment and healthcare.
iLink helps customers leverage technologies such as artificial intelligence, machine learning, IoT, AR/VR and blockchain to stay ahead of the game.
Want to Stay on Top of Telecom Trends?
Today the telecom industry is poised to undergo a digital transformation due to the swift emergence of IoT and 5G. Their services need to be customer-centric, improve efficiency, and add high-value margin by gradually moving from traditional services.
Read our blog to get the Top 7 Digital Transformation Trends in Telecom in 2020.