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ServiceNow Solutioning, Implementation & Consulting

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    Why ServiceNow?

    ServiceNow is a software platform designed to help organizations manage their IT services and operations. It provides a wide range of tools and features that can automate and streamline IT-related processes, such as incident management, problem management, change management, IT asset management, and IT governance, risk, and compliance.

    ServiceNow is designed to be flexible and customizable, allowing organizations to tailor it to their specific needs and processes. It is also built as a cloud-based platform, which allows it to be easily scalable and accessible from anywhere.

    The platform also offers a centralized view and control of all IT-related data, which can improve visibility and communication across different teams and departments. Additionally, it includes reporting and analytics features that can provide organizations with insights into their IT operations and help identify areas for improvement.

    ServiceNow Skills

    Committed to Providing the Best Solutions with ServiceNow

    The cloud-based platform of ServiceNow offers a wide range of skills and capabilities for IT service management, IT operations management, and IT business management. Some of its key capabilities include:

    • Incident management: ServiceNow allows users to report and track incidents, assign them to the appropriate teams, and manage the resolution process.
    • Problem management: ServiceNow allows users to identify and resolve underlying issues causing incidents.
    • Change management: ServiceNow enables users to plan, schedule, and track changes to IT systems and services.
    • Asset management: ServiceNow allows users to track and manage IT assets, such as hardware and software.
    • Service catalog: ServiceNow provides a catalog of IT services that users can request and track.
    • Knowledge management: ServiceNow enables users to store, share, and access information related to IT services.
    • IT Operations Management: ServiceNow offers tools for monitoring and managing IT infrastructure, networks, and applications.
    • IT Business Management: ServiceNow allows IT teams to align their operations with the overall goals and objectives of the organization.
    • Automation: ServiceNow provides a platform to automate workflows and tasks.
    • Self-service portal: ServiceNow offers a self-service portal that allows users to access IT services and request support.

    Overall, ServiceNow’s capabilities are designed to help organizations improve the efficiency, effectiveness, and agility of their IT operations.

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    There are many ways ServiceNow can be implemented to address Event/ Incident/ Problem Management

    Here is one of the efficient ways to do it

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