In the race to harness AI for competitive advantage, 2026 is poised to be the watershed year when many organizations move beyond mere automation and into true autonomy. The era of “one-and-done” intelligent assistants is giving way to self-driving, multi-agent ecosystems that take decisions, coordinate actions, and adapt in real time. As you chart your […]
An in-depth exploration of what organisations and digital experience teams must prepare for next year. Introduction Artificial Intelligence (AI) is no longer a nice-to-have tool—by 2026 it will shape how we live, work and interact online. According to recent analyses, we’re entering a phase where AI evolves from assisting humans to operating with far greater autonomy and embedding into every digital experience. In […]
In the era of low-code, hyperautomation, and AI-driven business transformation, the Microsoft Power Platform (Power Apps, Power Automate, Power Pages, Power BI, and Copilot Studio) is no longer just a tactical toolkit—it is becoming a strategic enabler for enterprise digital-experiences. As we approach 2026, we’re seeing a convergence of digital trends—from agentic AI to enhanced governance, hybrid work models […]
The cloud promised limitless scalability and agility — but as enterprises expanded on Microsoft Cloud, they discovered that growth brings complexity. Costs fluctuate, visibility fades across teams, and every workload impacts the bottom line. This is where AI and FinOps create balance. FinOps drives accountability and cost clarity, while AI adds intelligence through forecasting and predictive optimization. Together, they […]
Many organizations can point to brands that are “hitting their numbers,” yet the corporate P&L tells a different story. The gap emerges because most measurement programs still evaluate brands in isolation rather than a corporate portfolio —ignoring the way brands source from, or halo to, one another across channels and occasions. In fact, despite an […]
Introduction: In software development where productivity gaps, misaligned requirements, and mounting backlogs are chronic—the stakes are especially high. Teams need more than experimentation; they need outcomes that are measurable, repeatable, and scalable. Recent research from McKinsey states that “Developers using generative AI tools are reporting 20–45% productivity gains in specific tasks such as code documentation, refactoring, and test […]
Salesforce has become the backbone of modern enterprises—powering sales, service, marketing, and customer engagement across industries. Yet, having a great idea within a Salesforce project is only the beginning. The real differentiator is your ability to extend influence—to ensure your idea gains traction, secures buy-in, and ultimately delivers measurable business outcomes. At iLink Digital, we’ve seen firsthand that influence is the […]
Field service is at the heart of many industries—utilities, manufacturing, telecommunications, healthcare, and beyond. As customer expectations rise, the ability to deliver fast, seamless, and proactive service in the field has become a key differentiator. Yet, for many organizations, scaling field service operations presents one of the biggest operational challenges. The question isn’t whether to scale—it’s how to […]
Walk into a modern factory, and you’ll find something unexpected. Beyond the hum of machines and the precision of assembly lines, there’s an invisible layer shaping operation—data. Every sensor, every conveyor belt, every interaction between systems is generating insights. The challenge isn’t collecting data—it’s making sense of it, in real time, to make smarter decisions. That’s where AI enablement becomes a turning point. Manufacturers […]
Meetings are the cornerstone of business collaboration, but for many organizations, they’ve become a source of frustration. Endless calls, scattered notes, missed details, and unclear responsibilities often lead to wasted time and lost productivity. The modern workplace needs more than just a digital meeting platform—it needs intelligence. That’s exactly what Microsoft Copilot in Teams delivers. By embedding AI into the flow […]
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