Minimizing Power Outage to Prevent Productivity Loss for an Electronics Company

In response to frequent power outages causing significant productivity losses, a leading battery manufacturing energy company partnered with iLink Digital to boost operational efficiency, improve response time, and ultimately increase customer satisfaction.

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Industry

Electronics Manufacturing

Company size

10k+ Employees

Headquarters

New Jersey, US

About Client

The customer is a leading provider of consumer electronics, offering a diverse range of innovative products prioritizing sustainability, social responsibility, and customer satisfaction. With a focus on quality and innovation, the client remains a trusted brand in the industry, consistently delivering cutting-edge technology to enhance consumers’ lives across North America.

Challenge

  • ● Monthly/bi-monthly power outages: 6-8 hours downtime, totaling 12 hours over six incidents.
  • ● Manual text updates during power outages with slow communication.
  • ● Reducing outage duration by 3 hours to reach 18 hours of total downtime, enhancing battery production.

Solution

  • ● Implemented a Power Outage App.
  • ● Developed a mobile app for field departments to report power outages instantly.
  • ● Enabled detailed outage reporting and real-time updates for streamlined management.
  • ● Allowed users to report outages and view real-time updates

Business Impact

Improved Response Times

Enhanced Customer Communication

Increased Operational Efficiency

Real-time Monitoring

Better Resource Allocation

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    ADDRESS

    63739 street lorem ipsum City, Country

    PHONE

    +12 (0) 345 678 9

    EMAIL

    info@company.com

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