Secure Online Platform Fosters a Culture of Transparency

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Challenge

Our client, a leading electronic manufacturing company wanted to streamline organization-wide communications. With 5000+ employees spread across North America, our client was finding it difficult to effectively engage with different business units and its manufacturing factory employees. 

Our client wanted to bridge the gap between the leadership and employees by creating an inclusive & secure online platform that would enhance visibility to leadership, foster a culture of transparency and trust, quickly disseminate important information, and enable learning & development.   

This being one of the core initiatives, the client did not want to use any out-of-the-box solutions and sought iLink Digital’s expertise in setting the foundation for a centralized information hub that would impact the client’s employees across the globe, every day.

Approach

To kick off this engagement, iLink conducted a week-long design thinking workshop to understand user personas, identify pain points and motivations. Our UX experts worked closely with different stakeholders to design prototypes and iterated on user feedback to deliver the best possible user experience.

Leveraging Microsoft SharePoint Online, we created an all-inclusive integration with the various tools provided by Office 365 and other applications which the users required for their day to day work. 

Outcome

Today, the platform is used by the client’s user base in North America as well as some users across the globe, to get important updates from the CEO, department updates, facility–related information, and employee resources. The new intranet features powerful new functionalities such as a content editor, template customizations, Teams dashboards, VPN notifications, hybrid search for on-premise SharePoint, integration with custom apps, analytics setup, and many more.

The integration with the career pages provides employees better visibility of growth opportunities. Also, as many employees travel frequently, our team made the intranet platform available on mobile devices (Android/iOS). This new intranet is making a huge impact by providing employees access to important information at their fingertips with easy access and retrieval.

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