Automating Customer Service using LLM and Generative AI

In the dynamic landscape of modern business, exceptional customer service is not just a competitive advantage; it’s a necessity for sustainable growth. To meet the evolving demands of customers and stay ahead of the competition, organizations are turning to cutting-edge technologies. This webinar explores the transformative potential of Large Language Models (LLM) and Generative AI in reshaping customer support operations. 

Let us delve deeper into the world of LLMs, with a spotlight on the evolution of Generative AI from Text Analytics to GPT (GPT 3.5 and 4). We unveil their remarkable capabilities in comprehending and generating human-like text. Attendees will gain a comprehensive understanding of how LLMs work in streamlining routine customer inquiries and delivering faster and more accurate responses. 

Furthermore, we explore the realm of Generative AI and its ability to craft highly personalized responses at scale, fostering deeper connections with customers.  We examine the benefits of customer service automation using LLM and Generative AI through impactful use cases and real-world applications, specifically in the insurance sector showcasing significant cost savings and improved operational efficiency. 

Discover how to build a generative bot using ParrotGPT Studio. Create a bot within 15 minutes running a private LLM that ensures organizational data safety and adheres to mandated regulations. Embark on the journey towards a brighter, more efficient future in customer service.  

Join us in this exploration of Generative AI’s potential in customer service and learn how these technologies can revolutionize your business while ensuring exceptional customer support.  

Save your spot today! 

iLink and purpleSlate are Microsoft IP Co-sell-ready partners delivering Conversational AI solutions built on Azure. 

Key Takeaways: 

  • Gain a deep understanding of the capabilities of LLMs, by learning its evolution throughout the timeframe 
  • Discover LLM’s and Generative AI’s capability to craft highly personalized responses for every customer interaction with real-world use cases 
  • Explore ParrotGPT – Our intelligent bot that seamlessly automates customer interactions and helps organizations save overheads while improving operational efficiency 
  • Learn how to build, test, and deploy a Generative chatbot in 15 minutes using just a URL with ParrotGPT Studio 

 Who should attend? 

  • CXOs and decision-makers that need to intelligently and contextually automate their customer experience space. 
  • Analysts, Managers, and Leaders who want to improve their CX, explore additional opportunities, and enhance their brand image 


    – Federal [including Military], State, Local and Public Education. This is a Microsoft partner event. Should items of value (e.g. food, promotional items) be disbursed to event participants, these items will be available at no charge to attendees. Please check with your ethics policies before accepting items of value.


    Oct 25 2023


    9:00 am - 10:30 am
    Magesh Mahadevan, Co-Founder, PurpleSlate Pvt Ltd.


    Magesh Mahadevan, Co-Founder, PurpleSlate Pvt Ltd.
      Open Chat

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