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Conversational AI

Are Chatbots Essential for Customer Service in 2023? A Statistical Analysis
18th May 2023
by in Blog, Conversational AI

Chatbots for Customer Service: A Must in 2023?

Driven by artificial intelligence, chatbots are shaping the future of customer service with their transformative potential. Our blog presents a statistical analysis of their essentiality in 2023, based on current trends and forecasts, showing how they enhance customer interactions, reduce costs, and offer personalized experiences. With their ability to provide immediate responses and facilitate self-service, chatbots are becoming a requisite tool for businesses to remain competitive in the digital age.

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Conversational AI in Insurance Industry
19th April 2023
by in Blog, Conversational AI

Conversational AI in Insurance Industry: Top Use Cases to Explore

Looking to explore the potential of Conversational AI in the insurance industry? Our in-depth blog post delves into the top use cases, including automated policy servicing, real-time premium calculation, claim process automation, and 24/7 customer support. Discover how CAI can improve customer experience and increase efficiency in the insurance sector. Read on to learn more!

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IIoT revolutionizing Pharma Industry
28th April 2022
by in Blog, Business Intelligence, Conversational AI, IoT, Trends

4 Ways IIoT is revolutionizing the Pharma Industry 

Complex supply chains, finicky chemical processes, and stringent quality control is a large part of the Pharma business. Drugs have to be made safely, efficiently and at scale with correct measures and reliable quality.   What pharma fails to realize is that using manufacturing processes that are decades out of date, and which are being phased […]

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Conversational AI by Region
15th April 2022
by in Blog, Business Intelligence, Conversational AI, COVID-19, Trends

How is Conversational AI Upscaling The Travel Industry?  

The global pandemic has emphasized the importance of technology in every sector. Since the travel industry was the most impacted one with an estimated loss of $ 2.4 trillion in 2020 it also stands a chance to make a comeback with the help of Artificial Intelligence and Automation.  Conversational AI is the future of highly […]

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Reflecting on Gartner’s Top Technology Trends For 2022
3rd January 2022
by in Blog, Business Intelligence, Cloud, Conversational AI, Data & AI, Digital Experience, Digital Strategy, IoT, Tips, Trends

Reflecting on Gartner’s Top Technology Trends For 2022

Like every year, Gartner, Inc has presented another list of the top strategic technology trends for 2022. The list consists of 12 trends, selected on basis of the technology demands that flow down to CIOs and IT leaders. Unlike 2021, where technology trends were solely focused on navigating the pandemic, this year’s list highlights digital […]

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The Importance of AI in an Omni-Channel Customer Experience
10th December 2020
by in Blog, Business Intelligence, Conversational AI

The Importance of AI in an Omni-Channel Customer Experience

Technology has transformed the way consumers interact with their favorite brands. Especially, in the last few months of Covid-19, consumers have shifted themselves to digital communication. As per the Harvard Business Review, 73 percent of all customers use multiple channels during their purchase journey.1  54% of social browsers use social media to research products.2 63% of customers expect […]

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3rd January 2020
by in Blog, Conversational AI

What is Natural Language Processing?

Natural Language Processing (NLP) is technology used to help computers understand, interpret, and manipulate human languages. It is a subfield of computer science, linguistics, information engineering, and artificial intelligence that focuses on programming computers to process and analyze huge datasets of natural language.  Besides implementing machine learning approaches, such as deep learning, to model human […]

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Robotic Process Automation
20th December 2019
by in Blog, Conversational AI

Robotic Process Automation and What it Can Do for You

Robotic Process Automation or RPA is the technology that automates day-to-day manual tasks and business processes by configuring computer software to emulate users’ interactions with the existing digital systems.  Some examples of manual tasks that can be automated include:  Application configuration  Data entry  Validation of client files  Creation of test data  Data loads  Report generation  […]

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