Conversational AI
Technology has transformed the way consumers interact with their favorite brands. Especially, in the last few months of Covid-19, consumers have shifted themselves to digital communication. As per the Harvard Business Review, 73 percent of all customers use multiple channels during their purchase journey.1 54% of social browsers use social media to research products.2 63% of customers expect […]
Natural Language Processing (NLP) is technology used to help computers understand, interpret, and manipulate human languages. It is a subfield of computer science, linguistics, information engineering, and artificial intelligence that focuses on programming computers to process and analyze huge datasets of natural language. Besides implementing machine learning approaches, such as deep learning, to model human […]
Robotic Process Automation or RPA is the technology that automates day-to-day manual tasks and business processes by configuring computer software to emulate users’ interactions with the existing digital systems. Some examples of manual tasks that can be automated include: Application configuration Data entry Validation of client files Creation of test data Data loads Report generation […]
Chatbots are 24/7 helpers that can help companies save time and money while achieving better customer satisfaction. With the help of Artificial Intelligence (AI), chatbots have gone beyond just answering basic questions and are providing advanced experience. A study by Spiceworks found that 40%of large businesses – those with more than 500 employees – expect to implement one or more chatbot technology in some form or […]
A take on Cortana vs Siri vs Now!! The battle of the digital assistants is back, with Microsoft releasing a new version of Cortana in the latest Windows 10 Build. With Apple presenting the iOS 9 with an improved Siri, it was expected that Microsoft will push itself back into the race, with a more […]
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