The increase in the complexity of IT footprint in most companies has resulted in significant increase in the number of tickets/issues (Ticketing Systems) created per day. It is estimated that more than half of the tickets are now created by automated processes and/or are repeat tickets. The cost of processing repeats tickets itself would be Millions of $/months. The current process results in longer Mean-Time-To-Resolve (MTTR) times. The troubleshooting requires manually looking into past ticket work-done logs, resulting in longer MTTR and hence, increased operational cost. Operational delays caused by human intervention can result in loss of service and customer churn.
Companies today are seeking tools to predict customer behavior/actions, to help them prioritize interactions and reduce churn. That’s where iLink’s Ticketing Systems Framework is just the solution you need to stay ahead! iLink’s Ticketing Framework is an open, flexible and scalable solution designed to enable real-time visibility into the current state of operations (through trouble tickets and open issues) for an organization. It also uses Machine Learning to enable “resolution prediction”, “zero touch” ticket closure and automation of downstream processes.
An intelligent solution, utilizing latest and greatest data processing techniques, to help companies get real-time visibility into their operational (IT, PMO, Sales, etc) health and take necessary remediation steps.
The framework includes streamlined approach to:
Any industry vertical that uses a ticketing system to track trouble resolution. For Example:
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“I’d like to acknowledge iLink for stepping in and stepping up when we lost our Power BI Architect during a technical spike which required logic changes and multiple files for validation. They worked tirelessly to support the team and always met the challenges with a can do attitude. And now, they have taken yet an another incremental step up to get us back on track including working very late hours to provide us with a stabile tool.”
“iLink served as an outstanding partner. They were able to design a proof of concept that capitalizes on a combination of database interfaces, machine learning, and artificial intelligence to bring useful and relevant information to our employees in meaningful ways. iLink built a well-organized platform with a sophisticated, yet simple and intuitive user experience. I’d recommend them to anyone!”
“iLink was laser-focused on understanding to our problem set and found innovative ways to design and implement a robust solution unique to our needs. Their careful attention to detail led to the delivery of an application that will help our organization gain significant efficiencies and uncover insights that make us more effective.”
“Our engineer truly went above and beyond his work to resolve issues related to our project. He did all that was needed to help collaborate with the various teams to resolve the critical issues that had put the product release at risk. Big thank you to the iLink team for their outstanding work, contributions, and perseverance.”
“I am extremely pleased with how the iLink team rallied to relentlessly automate as many use cases as possible in such a short timeframe. They worked tirelessly nights and days to ensure we identify as many issues as possible.”
“Our organization started the implementation of Salesforce from scratch and we were guided and supported at every level by all the members of the Dazeworks team. It was a very pleasant experience to work with the knowledgeable and enthusiastic team at Dazeworks.”
“Our initial goal was to triple our resource capacity with regard to data imports and programmatic code. The Dazeworks developers increased our resource capacity and enabled us to undertake projects that we previously would not have had resources for.”
“Red Sky is very responsive and very much on top of business processes. Their team runs like a well-oiled machine.”
“Red Sky has been a wonderful extension to our team: proactive, customer-focused and very helpful.”
“I’ve been working with Red Sky on a readiness project involving our community of partner commercial executives. They have been amazing in assisting me with this entire process.”
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