OpsTrac is an automated Service and Operations Management Framework powered by Microsoft Denali/SQL Server, Microsoft SharePoint 2013/2010/2007, BizTalk Server, CRM and other technologies. It provides organizations with a real solution that they can use to manage the cost and the quality of their field service team operations.
The OpsTrac Service Automation and Operations Management Framework enables companies to manage trouble tickets, organize work, map/dispatch service workers to the closest location and provide performance data that can be measured properly. They can also track necessary parts and other inventory so that the least amount of time is spent bringing the service worker and the parts together. OpsTrac helps avoid duplicating work, reduces inventory size, and increases service satisfaction with automated email and phone notifications to customers and service workers as needed.
iLink’s solution is a standards driven streamlined set of features that covers well-defined service and operations processes, and has been built on the set of latest technologies such as Microsoft SharePoint 2013/2010/2007, XAML, Dynamics CRM and Cloud computing.
How do service organizations quickly and accurately respond to requests while ensuring that no cases fall through the cracks? With the OpsTrac Framework you can record new cases, share information easily and monitor system performance using metrics to provide better, more consistent service for complaint handling, work order tracking, help-desks, field service requests fulfillment, compliance monitoring and other critical business processes. The OpsTrac Framework includes:
Integration with Fault Management System
Notification Management
Find available technician closest to location
Assign Service activity from the same screen
Automatic creation of tickets based on alarms
Ticket management & status tracking
Automatic report generation at regular intervals
Custom report generation on demand
Real time equipment status update
Visual real-time equipment location on a map
OCS integration
Call technician from the application
Automatic scheduling of service activity
Algorithm based technician assignment
eTOM – Business Process Framework
SID – Application Development Framework
Track the progress of a technician
Show technician location in real-time on a map
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“I’d like to acknowledge iLink for stepping in and stepping up when we lost our Power BI Architect during a technical spike which required logic changes and multiple files for validation. They worked tirelessly to support the team and always met the challenges with a can do attitude. And now, they have taken yet an another incremental step up to get us back on track including working very late hours to provide us with a stabile tool.”
“iLink served as an outstanding partner. They were able to design a proof of concept that capitalizes on a combination of database interfaces, machine learning, and artificial intelligence to bring useful and relevant information to our employees in meaningful ways. iLink built a well-organized platform with a sophisticated, yet simple and intuitive user experience. I’d recommend them to anyone!”
“iLink was laser-focused on understanding to our problem set and found innovative ways to design and implement a robust solution unique to our needs. Their careful attention to detail led to the delivery of an application that will help our organization gain significant efficiencies and uncover insights that make us more effective.”
“Our engineer truly went above and beyond his work to resolve issues related to our project. He did all that was needed to help collaborate with the various teams to resolve the critical issues that had put the product release at risk. Big thank you to the iLink team for their outstanding work, contributions, and perseverance.”
“I am extremely pleased with how the iLink team rallied to relentlessly automate as many use cases as possible in such a short timeframe. They worked tirelessly nights and days to ensure we identify as many issues as possible.”
“Our organization started the implementation of Salesforce from scratch and we were guided and supported at every level by all the members of the Dazeworks team. It was a very pleasant experience to work with the knowledgeable and enthusiastic team at Dazeworks.”
“Our initial goal was to triple our resource capacity with regard to data imports and programmatic code. The Dazeworks developers increased our resource capacity and enabled us to undertake projects that we previously would not have had resources for.”
“Red Sky is very responsive and very much on top of business processes. Their team runs like a well-oiled machine.”
“Red Sky has been a wonderful extension to our team: proactive, customer-focused and very helpful.”
“I’ve been working with Red Sky on a readiness project involving our community of partner commercial executives. They have been amazing in assisting me with this entire process.”
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