Technical Account Manager

About The Company: iLink is a Global Software Solution Provider and Systems Integrator, delivers next-generation technology solutions to help clients solve complex business challenges, improve organizational effectiveness, increase business productivity, realize sustainable enterprise value and transform your business inside-out. iLink integrates software systems and develops custom applications, components, and frameworks on the latest platforms for IT departments, commercial accounts, application services providers (ASP) and independent software vendors (ISV). iLink solutions are used in a broad range of industries and functions, including healthcare, telecom, government, oil and gas, education, and life sciences. iLink’s expertise includes Cloud Computing & Application Modernization, Data Management & Analytics, Enterprise Mobility, Portal, collaboration & Social Employee Engagement, Embedded Systems and User Experience design etc. What makes iLink Systems’ offerings unique is the fact that we use pre-created frameworks, designed to accelerate software development and implementation of business processes for our clients. iLink has over 60 frameworks (solution accelerators), both industry-specific and horizontal, that can be easily customized and enhanced to meet your current business challenges.
Job Description: We are looking for someone with:
  • Minimum 6 to 8 years of work experience in Technical Account Management, Product or Program Management roles post Bachelors
  • Superb relationship, leadership and organizational skills are required for this position
  • Experience in a client-facing technical role, preferably customer success or account management, with a proven track record of high customer satisfaction and retention
  • Ability to speak confidently about technical aspects and business strategy, communicate independently with decision makers at all levels
  • Be a door opener and set up meetings for the Senior Leadership and Technology teams to identify and growth opportunities within accounts
  • Great understanding of on-premises and cloud infrastructure technologies specifically around Azure and its related services.
  • Be flexible, possess oriented with outstanding problem solving, written and oral communication skills
  • Preference to Candidates with prior relevant experience in a similar fast paced environment
Roles and responsibilities include:
  • Create a strategic relationship with key stakeholders, including Engineers, Enterprise Architects, IT Directors and C-Level executives such as CDOs, CTOs and CIOs
  • Ability to articulate technical issues in a meaningful way to key stakeholders and become their “trusted advisor”
  • Have direct responsibility and drive success measured by renewals and new revenue growth resulting from product adoption and customer satisfaction
  • Understand customers’ business and goals in depth, and ensure they get the best value out of their investment while becoming Unravel champions and advocates
  • Manage customer demands, multiple priorities, commitments, and support escalations
  • Facilitate recurring meetings and strategic sessions with clients in order to satisfy, retain and expand our account base
  • Perform Executive Business Reviews and assist in high-level product training as needed with help from a customer success engineer
  • Responsible for attaining growth targets with existing customers and new business targets with new customers
  • Designing and implementing a strategic plan that expands company’s project base within customers
  • Executing and reporting on a comprehensive account map and plan
  • Resource and invoice projections for managed accounts
  • Making presentations to prospects and demoing our products or services
  • Achieve growth and hit targets by successfully managing the relationship pipeline
  • Collecting feedback from prospects and customers to have discussions with the internal leadership team
  • Competitive salaries​
  • Medical Insurance
  • Employee Referral Bonuses
  • Performance Based Bonuses
  • Flexible Work Options & Fun Culture
  • In-House Technology Training

Job Information

Industry : IT Services

Position : Fulltime

Date Opened : 02/02/21

City : LA, CA

Country : United States

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