About Client

The customer is a leading provider of consumer electronics, offering a diverse range of innovative products prioritizing sustainability, social responsibility, and customer satisfaction. With a focus on quality and innovation, the client remains a trusted brand in the industry, consistently delivering cutting-edge technology to enhance consumers’ lives across North America.

Challenge

● Monthly/bi-monthly power outages: 6-8 hours downtime, totaling 12 hours over six incidents. ● Manual text updates during power outages with slow communication. ● Reducing outage duration by 3 hours to reach 18 hours of total downtime, enhancing battery production.

Solution

● Implemented a Power Outage App. ● Developed a mobile app for field departments to report power outages instantly. ● Enabled detailed outage reporting and real-time updates for streamlined management. ● Allowed users to report outages and view real-time updates