Client Overview

The client is a global leader in workforce solutions, providing talent acquisition and HR services across diverse industries. They’re deeply committed to connecting people with opportunities, the organization focuses on delivering personalized, scalable, and efficient recruitment experiences worldwide.

Challenges

• Fragmented Data: Information was scattered across 40+ Salesforce instances, limiting visibility into hiring KPIs.
• Manual Processes: Recruiters spent valuable time on repetitive tasks like order intake, resume parsing, and interview transcription.
• Slow Turnaround: Without automation, recruiters could only respond to a fraction of applicants, delaying placements and missing opportunities.
• Limited Insights: Disconnected systems made it difficult to gain a unified view of candidates and clients across regions.

Solution

• Agent force: Automated candidate shortlisting, engagement, and job matching workflows, ensuring personalized and one-on-one communication between recruiters and applicants, reducing delays and improving experience.
• Salesforce Data Cloud: Unified candidate and client data across 5,000+ offices into a single, real-time platform, empowering recruiters with real-time insights on candidate details.
• MuleSoft: Seamless integration of 40+ enterprise systems including ERP, payroll, and middle-office applications.
• Einstein AI: Facilitated automation for key hiring tasks such as job order intake, resume parsing, and transcription of interviews, reducing recruiter workload and improving data accuracy.

Business Outcome

• **360° Candidate & Client Visibility: **Unified insights across 60+ countries for better decision-making.
• Rapid AI Deployment: Generative AI rolled out in just 2 weeks. Higher Accuracy: 100% accuracy in order creation powered by Einstein AI. Personalized Engagement: Agentforce enabled 1:1 recruiter-applicant interactions at scale.
• **Operational Efficiency: **Significant time saved across order intake, resume screening, and interview processes.
• **Unified Global Talent Supply Chain: **Real-time tracking of hiring metrics with a single source of truth.