Name: Transforming HR & Payroll with AI and Salesforce: Live Agentforce Demo
Start: 2026-10-27T14:00:00.000Z
End: 2026-10-27T15:00:00.000Z
Location: Virtual Event

Speaker(s):

Shivam Agarwal

Senior Software Engineer- SF

Event Overview

HR and payroll service teams are still dealing with fragmented client views, legacy case management, disconnected portals, and high volumes of manual ticketing. The result? Slower case resolution, low self-service adoption, and operational teams trapped in managing repetitive requests.

Modernizing this experience requires more than dropping another AI tool into your stack. It demands a unified operating model that connects CRM data, knowledge bases, service workflows, and AI.

In this session, Shivam Agarwal, Tech Lead at iLink Digital, will explore how AI-augmented Salesforce workflows can help organizations modernize HR and payroll service delivery.

The session will feature a deep dive into the Paychex transformation, where iLink modernized HCM service delivery using Salesforce Service Cloud, Knowledge, and Einstein Bots to create a unified 360-degree client view. The transformation helped reduce case handle time by 40% and increase self-service deflection by 65%.

You'll also see a live demonstration of the Salesforce Agentforce Meeting Prep Agent, showing how an AI agent can analyze CRM data, track goals, surface relevant context, and generate a comprehensive meeting brief in seconds.

This is a practical session focused on the challenges enterprises face when modernizing HR and payroll service operations and what AI-powered Salesforce workflows can look like in practice.

What We'll Cover

The Industry Challenge: Why fragmented client views and high-volume manual ticketing continue to create operational bottlenecks.
Paychex Transformation: How Salesforce Service Cloud, Knowledge, and Einstein Bots helped modernize HCM service delivery.
Business Outcomes: How the transformation contributed to a 40% reduction in case handle time and 65% increase in self-service deflection.
Live Agentforce Demo: See the Agentforce Meeting Prep Agent analyze CRM context and generate meeting briefs in real time.
Interactive Q&A: Ask questions and engage directly with our technical expert.

Who Should Attend?

This session is built specifically for leaders and practitioners looking to eliminate operational bottlenecks, reduce technical debt, and deploy practical AI workflows in Salesforce: