The Future of IT Support: Profitably Scaling Service and Satisfaction with AI Agents
Event Overview:
Discover how AI Agents are redefining IT support in this expert-led virtual session. From reducing resolution times and automating repetitive tasks to enabling scalable, round-the-clock service without expanding headcount, this session covers it all. Get real-world AI use cases in ITSM and ITOps environments, learn how to quantify ROI, and see how to maintain a personal, human-touch experience while driving operational profit. Seats are limited, so reserve yours soon!
Why This Session is Important:
Support teams everywhere are under pressure. Demand keeps growing, headcounts stay flat, and customers expect immediate, seamless experiences. AI Agents are now capable of resolving tickets, assisting technicians, and guiding users, while reducing costs and improving SLAs. This session shows you how to scale IT services profitably while keeping satisfaction scores high.
What’s Covered in the Session?
• Welcome & Introductions
• The IT Support Scalability Challenge in 2025
• What Are AI Agents—and What Can They Actually Do?
• Case Study: AI-Powered IT Support in Action
• Quantifying ROI: Cost Reduction & Productivity Increase
• Enhancing Employee Experience with Automation and AI
• Live Demo: AI Agents in a Support Workflow
• How to Get Started with AI in Your IT Stack
• Q&A and Open Discussion
Who Should Attend:
Perfect for MSP Owners, IT Directors, Support Managers, CIOs, and CTOs looking to scale support services, improve operational efficiency, and lead AI-driven transformation in ITSM and ITOps.
Register Now
Speakers
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Abishek UdayakumarProduct Manager at iLink Digital -
Ganesh KumaranSenior Director of Product at iLink Digital
