About Client

Our client is a leading global medical technology company, dedicated to advancing healthcare through pioneering solutions in diagnostics, image-guided therapy, cancer care, and healthcare IT.

Challenges

● Lack of comprehensive view of monitoring device performance in real-time, leading to time and cost wastage due to multiple visits to same sites. ● Requiring a paradigm shift from a reactive to a proactive approach in device health monitoring to reduce expenses on device maintenance. ● Difficulties in identifying performance outliers due to lack of KPI across the entire device fleet, leading to inefficiencies and inconsistencies. ● Lack of device data sharing between field support and R&D teams for further investigation.

Solutions

● Strategically implemented end-to-end data analytics and BI solutions collected data from over 2000 customer devices, providing a 360-degree view of device health and performance, eliminating the need for unnecessary site visits. ● Facilitated device monitoring dashboard, enabling 900 service engineers to perform proactive monitoring, investigation, and root cause analysis of device issues, ensuring device reliability and customer satisfaction. ● Developed and deployed KPIs for identifying performance outliers across the entire device fleet in terms of error tracking, throughput and maintenance, ensuring operational efficiency. ● Facilitated seamless data sharing between field support and R&D teams, enabling them to conduct effective investigations, and quicker resolutions to complex issues at the source.