Transforming Customer Experience with a Smart Salesforce Connector iLink helped the leading financial services platform enables customers to shortlist and track startups efficiently. Operating in a data-driven environment, the client’s customers heavily relied on Salesforce as their CRM. However, without an in-built Salesforce integration, key business information remained siloed, creating inefficiencies and additional manual overhead. Industry Food & […]
Driving Sales Enablement and Business Transformation for a Leading FMCG Enterprise A leading FMCG organization with a large field sales force sought to modernize its sales enablement and reporting ecosystem. Operating in a highly competitive market, the client needed real-time visibility into sales performance, dealer transactions, and lead conversion to drive faster, data-driven decisions across leadership and […]
How a Global Staffing Leader Enhanced Recruiting with Salesforce Agentforce A leading global staffing enterprise struggled with fragmented systems and manual recruiting processes. iLink Digital modernized their recruitment operations with Salesforce Agentforce, enabling scalable automation, personalized candidate engagement, and real-time visibility—driving faster hiring cycles and greater recruiter efficiency. Industry Staffing & Recruiting Company size 10K+ Employees Headquarters Zurich, Germany […]
Streamlining Complex Sales with Salesforce CPQ A leading Human Capital Management (HCM) solutions provider faced mounting challenges in managing its complex sales processes. With more than 40,000 customers and 2.3 million users across 50 states, the company sought a a scalable solution to simplify multi-entity deal management, accelerate quoting, and reduce sales inefficiencies. We implemented […]
Unifying Sales, Marketing & Service: Salesforce Implementation Case Study for a Global SSL Encryption Leader A global leader faced significant challenges due to siloed systems across sales, marketing, and customer service. Disconnected processes, manual data management, and inefficient legacy systems slowed down customer engagement and lengthened sales cycles. To address these inefficiencies, the client partnered […]
How Salesforce Einstein Bot Transformed Customer Service for a Global Manufacturing Enterprise A leading Electrical & Electronic Manufacturing enterprise faced challenges in scaling customer support operations as service volumes surged. To address inefficiencies and enhance customer experience, iLink Digital implemented Salesforce Service Cloud and Einstein Bot, enabling faster resolutions, reduced wait times, and higher customer […]
Enhancing Customer Service Efficiency with AI-Driven Support Automation A global manufacturer in the Electrical & Electronic sector faced mounting pressure to scale their customer support operations as digital engagement volumes surged. With support limited to their website, customers experienced long wait times, limited access to real-time assistance, and poor service satisfaction. To address these issues, […]
Sales & Service Cloud Optimization for a Global Utilities Enterprise A prominent multinational utilities provider, operating across several regions, was dealing with significant challenges stemming from siloed systems and heavily manual workflows. With customer expectations rising and operations growing increasingly complex, the organization turned to us for a digital transformation. Through strategic implementation of Salesforce […]
Transforming Global Quoting Operations with Apttus CPQ for a Leading Cloud Services Provider A globally recognized cloud storage provider partnered with iLink Digital to modernize and streamline its complex quote generation and pricing operations. With a rapidly expanding product catalog, multinational sales channels, and intricate approval workflows, the client faced inefficiencies that hindered agility and […]
