How a Global Staffing Leader Enhanced Recruiting with Salesforce Agentforce A leading global staffing enterprise struggled with fragmented systems and manual recruiting processes. iLink Digital modernized their recruitment operations with Salesforce Agentforce, enabling scalable automation, personalized candidate engagement, and real-time visibility—driving faster hiring cycles and greater recruiter efficiency. Industry Staffing & Recruiting Company size 10K+ Employees Headquarters Zurich, Germany […]
Streamlining Complex Sales with Salesforce CPQ A leading Human Capital Management (HCM) solutions provider faced mounting challenges in managing its complex sales processes. With more than 40,000 customers and 2.3 million users across 50 states, the company sought a a scalable solution to simplify multi-entity deal management, accelerate quoting, and reduce sales inefficiencies. We implemented […]
Unifying Sales, Marketing & Service: Salesforce Implementation Case Study for a Global SSL Encryption Leader A global leader faced significant challenges due to siloed systems across sales, marketing, and customer service. Disconnected processes, manual data management, and inefficient legacy systems slowed down customer engagement and lengthened sales cycles. To address these inefficiencies, the client partnered […]
How Salesforce Einstein Bot Transformed Customer Service for a Global Manufacturing Enterprise A leading Electrical & Electronic Manufacturing enterprise faced challenges in scaling customer support operations as service volumes surged. To address inefficiencies and enhance customer experience, iLink Digital implemented Salesforce Service Cloud and Einstein Bot, enabling faster resolutions, reduced wait times, and higher customer […]
Enhancing Customer Service Efficiency with AI-Driven Support Automation A global manufacturer in the Electrical & Electronic sector faced mounting pressure to scale their customer support operations as digital engagement volumes surged. With support limited to their website, customers experienced long wait times, limited access to real-time assistance, and poor service satisfaction. To address these issues, […]
Sales & Service Cloud Optimization for a Global Utilities Enterprise A prominent multinational utilities provider, operating across several regions, was dealing with significant challenges stemming from siloed systems and heavily manual workflows. With customer expectations rising and operations growing increasingly complex, the organization turned to us for a digital transformation. Through strategic implementation of Salesforce […]
Transforming Global Quoting Operations with Apttus CPQ for a Leading Cloud Services Provider A globally recognized cloud storage provider partnered with iLink Digital to modernize and streamline its complex quote generation and pricing operations. With a rapidly expanding product catalog, multinational sales channels, and intricate approval workflows, the client faced inefficiencies that hindered agility and […]
Revolutionizing Childcare Management System for a Renowned Non-Profit Organization with Salesforce A leading nonprofit organization sought to modernize its Childcare Assistance program, which provides high-quality, no-cost childcare to eligible families with young children. The goal was to replace manual, paper-based processes with a comprehensive digital solution to streamline operations, enhance data management, and improve service […]
Reimagining Field Service Operations with Salesforce Field Service Excellence A global leader in off-road mobility solutions sought to streamline and scale its field service operations across multiple regions. With a diverse customer base and operations spanning North America, Europe, and Asia-Pacific, the organization needed a unified digital platform to streamline service delivery, improve customer experience, […]
