Our client a leading electronic manufacturing company, had their email service migrated to Office 365 and their employees did not have an option to reset their domain account password or change their password using any mechanism. They had to call the help desk for this activity, and this uncured time and cost for the organization. In order to improve the operational efficiency and also to reduce the cost of password reset, our client was looking for a comprehensive solution for allowing users to self-manage their passwords and reset it using a self-service mechanism.

At the same time our client had their user accounts for employees and contractors in various HR systems. There was no single source of truth leading to user data conflicts across systems. This led to a lot of manual effort in provisioning and de-provisioning the users in AD which in turn resulted in lost productivity and increased operating expenses. The clinet had a strategic initiative to streamline this user data by using an Identity Management Solution (IMS) such that this new IMS resolved all the aforementioned issues and streamlined the entire process of on-boarding and off-boarding users.