Reimagining Field Service Operations with Salesforce Field Service Excellence

A global leader in off-road mobility solutions sought to streamline and scale its field service operations across multiple regions. With a diverse customer base and operations spanning North America, Europe, and Asia-Pacific, the organization needed a unified digital platform to streamline service delivery, improve customer experience, and support continued growth. 

Industry

Motor Vehicle Manufacturing

Company size

10 K+ Employees

Headquarters

Auvergne, France Products Used: Sales Cloud, Service Cloud, FSL, Experinence Cloud​

Client Overview

A global leader in tire manufacturing, known for innovation and high-performance mobility solutions. Through its subsidiary focused on off-road applications, the company serves industries such as construction, agriculture, material handling, and powersports.  

Challenges

Solution

Results & Impact

Operational Efficiency

Unified processes reduced manual work and improved service response times. 

Enhanced Customer Experience

 Customers received timely updates, interactive reports, and post-service surveys. 

Global Scalability

The platform supported rollouts in new regions with localized features. 

High User Adoption

Comprehensive training and tailored user guides drove 100% adoption rates. 

Future-Ready Architecture

Robust integrations and technical debt management ensured long-term system health.

Ready to transform your field service operations?

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    ADDRESS

    63739 street lorem ipsum City, Country

    PHONE

    +12 (0) 345 678 9

    EMAIL

    info@company.com